callstats monitoring for Amazon Connect

callstats monitoring for Amazon Connect插件简介

callstats monitoring for Amazon Connect插件描述

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS
  1. Install the callstats.io Moniting f Amazon Connect Chrome extension in your browser
  2. Reload  open the web browser tab where Amazon Connect CCP is present
  3. Contact your Amazon Connect administrat to get the activation key f your ganization
  4. Enter the activation key in the Chrome extension UI
  5. Press the Activate button

After the callstats.io Moniting f Amazon Connect extension is installed, your browser will fward WebRTC call metrics to callstats.io. The activation key identifies your ganization  enables your administrat to view the metrics on the callstats.io dashboard. If no key  an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your ganization. 

To stop sending WebRTC metrics to callstats.io, you must either disable  remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Moniting  Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monits active Amazon Connect calls, detects communications impairments  provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity  improving customer experiences.

callstats.io collects up to 500 metrics from Amazon Connect endpoints every few seconds to create a comprehensive view of each call in realtime. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis  accelerating timetoresolution. callstats.io can help diagnose a wide range of problems, including netwk perfmance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling  media incompatibilities.

REQUIREMENTS
*  Amazon Connect Contact Control Panel (CCP) hosted on your website  CRM system
                                

callstats monitoring for Amazon Connect插件离线安装方法

1.首先用户点击谷歌浏览器右上角的自定义及控制按钮，在下拉框中选择设置。

2.在打开的谷歌浏览器的扩展管理器最左侧选择扩展程序或直接输入：chrome://extensions/

3.找到自己已经下载好的Chrome离线安装文件xxx.crx，然后将其从资源管理器中拖动到Chrome的扩展管理界面中，这时候用户会发现在扩展管理器的中央部分中会多出一个”拖动以安装“的插件按钮。

4.下载 callstats monitoring for Amazon ConnectChrome插件v1.0.3版本到本地。

5.勾选开发者模式，点击加载已解压的扩展程序，将文件夹选择即可安装插件。

注意：最新版本的chrome浏览器直接拖放安装时会出现“程序包无效CRX-HEADER-INVALID”的报错信息，参照这篇文章即可解决