AniCa - Genesys Premium App

AniCa - Genesys Premium App插件简介

AniCa - Genesys Premium App插件描述

AniCa allows Genesys Cloud users to place calls with a custom outgoing Caller ID.

This ChromeExtension is part of the AniCa Premium App f Genesys Cloud.

The AniCa Chrome Extension permits to simply select the outgoing Caller ID from a dropdown  to initiate a call directly from the top of the Chrome Browser. 

AniCa also gives users the possibility to “Click to Dial” any number from any tab  page. 

The Caller ID numbers are centrally configured  sted in a Data Table in the Genesys Cloud.

AniCa extends the Genesys Cloud outbound capabilities  is great f users that wk in multiple queues  agent Groups.

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AniCa is a product by deliberate.de
Copyright © 2020 Deliberate GmbH
                                

AniCa - Genesys Premium App插件离线安装方法

1.首先用户点击谷歌浏览器右上角的自定义及控制按钮，在下拉框中选择设置。

2.在打开的谷歌浏览器的扩展管理器最左侧选择扩展程序或直接输入：chrome://extensions/

3.找到自己已经下载好的Chrome离线安装文件xxx.crx，然后将其从资源管理器中拖动到Chrome的扩展管理界面中，这时候用户会发现在扩展管理器的中央部分中会多出一个”拖动以安装“的插件按钮。

4.下载 AniCa - Genesys Premium AppChrome插件v2.0.5版本到本地。

5.勾选开发者模式，点击加载已解压的扩展程序，将文件夹选择即可安装插件。

注意：最新版本的chrome浏览器直接拖放安装时会出现“程序包无效CRX-HEADER-INVALID”的报错信息，参照这篇文章即可解决