Think Help Desk

Think Help Desk插件简介

Think Help Desk插件描述

Think Help Desk is an all in one Ticketing system f School Systems.

In our Chrome Extension we provide end users the ability to recd screen, grab a snapshot,  go directly to submit a ticket. 100% Free  Lightweight!

Affdable
We built our cloud based solution to be affdable. We dont charge per tech  per user. Our pricing is 50%75% cheaper than our competits. We have been doing this f over 10 years  our parent company has been in the business f over 25 years. In that time we figured out how to do things me efficiently. You can get up  running f as little as $79/month.

Customizable
Customization is key to making our software st out. We spent extra time making sure you are never stuck with a one size fits all solution. Our software allows you to define which fields, cols, features  repts you want to use. You even get to decide how they act when you use them. Best of all, our team helps you make things perfect. You never have to guess your way through setting up your help desk.

Wk Flow
Automatically routes requests to the responsible parties. Requests automatically go to the crect person(s) to hle the issue(s). So when a user has a leak in their office, Maintenance knows about it. If the user needs printer paper purchasing gets the request. And when a user cant login the request goes to the tech department. Only manage your issues not everyone elses.

Secure
Security is on everyones mind including ours. We include captcha, SSL, database encryption, unique passwds, universal passwds, passwd stage f devices  your data is separate from all other THD customers.

Cloud Based
Our system is 100% Cloud based. This means you have nothing to install, nothing to manage  nothing to backup. Everything runs in your browser. We dont require agents  applets. Think how much easier things are when you dont have to maintain them.

Free Suppt
We use our ThinkHelpDesk software to hle requests from our clients. You can open a request  our team will solve the issue ASAP. Free setup help is also part of the suppt we offer.

Daily Backup
Your data is backed up every hour, every day, because protecting your infmation is imptant. We also allow you to download your data whenever you want.

LDAP Integration
LDAP integration is available. We can help you tie your Help Desk into your Directy. Our engineering team will wk with you to make sure your integration goes smoothly  is completely secure.

Asset Tracking
Asset tracking is a built in feature. This enables you to tie assets to both users  tickets. When a user request comes in you always have all the infmation you need when you need it.

Check List
You can setup check lists f your users. After they open a request. A popup check list will make sure they have some basic infmation to try to solve their own issue.

Star Rating
A simple system that allows feedback from your users. The Star Rating system allows users to answer questions you want to know. It will show up as an option in their email notice when the ticket is closed. The users can rate  comment on the service they received  this infmation can be shared with a manager, a team  be anonymous.

Quick Quote
Get a quick quote from a vend to complete your task. The system will send out a request to approved vends  tie the responses to the request. This way you can see all the info in the ticket  not have to search through lots of mailboxes.
                                

Think Help Desk插件离线安装方法

1.首先用户点击谷歌浏览器右上角的自定义及控制按钮，在下拉框中选择设置。

2.在打开的谷歌浏览器的扩展管理器最左侧选择扩展程序或直接输入：chrome://extensions/

3.找到自己已经下载好的Chrome离线安装文件xxx.crx，然后将其从资源管理器中拖动到Chrome的扩展管理界面中，这时候用户会发现在扩展管理器的中央部分中会多出一个”拖动以安装“的插件按钮。

4.下载 Think Help DeskChrome插件v0.0.0.1版本到本地。

5.勾选开发者模式，点击加载已解压的扩展程序，将文件夹选择即可安装插件。

注意：最新版本的chrome浏览器直接拖放安装时会出现“程序包无效CRX-HEADER-INVALID”的报错信息，参照这篇文章即可解决